Refund policy

Returns

You can return your order within 7 days of delivery.

• To start a return, email solvelsupport@gmail.com with your order number. We'll reply with return instructions. We can't accept items sent back without contacting us first.
• Items must be unused and in their original packaging.
• You pay for the return shipping label. Return shipping costs are not refunded.
• Free gifts don't need to be sent back.

Refunds

Once we receive and check your return, we'll refund the item price to your original payment method within 5 business days. Your bank may take a few extra days to show it.

Broken or damaged items

If it's broken, we'll replace it. Email us within 30 days of delivery with your order number and a photo or short video of the problem, and we'll send a replacement at no cost to you. You don't need to send the broken item back unless we ask.

Lost or late orders

If your tracking hasn't updated for 20 business days, or it says delivered but you didn't get it, email us. We'll look into it and send a replacement or refund you.

Cancellations

We send orders to our warehouse quickly. If you need to cancel, email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and give you a full refund. Once it has shipped, the return policy above applies.

Contact

Questions? Email solvelsupport@gmail.com.